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Customer Review of the Tae Kwon Do Uniform
$49.95
On Sale: $39.95
$39.95

Just Awful

I ordered my Tae Kwon Do uniform more than one month ago and it didn't arrived yet.
I tried to contact the customer service and they just ignored me, canceled my order without telling me and didn't reimbursed the whole amount of money I paid.
Horrible service. Go buy somewhere else if you don't want to lose your time and money.  
by: andresita
1/28/2010 1:26:27 PM
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Andresita - very sorry to hear about this oversight! We definitely place a high priority on customer service, and hate to see this sort of thing happen. We'll be in touch shortly via email to sort this matter out and get you what you need.
by: okiken108    
1/28/2010 2:55:29 PM
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I'm happy to say we have been able to come to an acceptable resolution to this unfortunate situation. In looking at the order, it did in fact ship to the customer the following business day. Unfortunately, the courier returned the order to KarateDepot with no information thus leaving us to assume it was "refused".

In communicating with the customer we were able to clear up the confusion and are shipping his order out to him today. We are terribly sorry for the delay this caused and are glad the customer was willing to give us an opportunity to resolve the issue in a timely manner. We will continue to work towards ensuring these types of situations can be avoided in the future.
by: janice  
2/1/2010 3:56:58 PM
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