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randy in new york

randy in new york: #296 of 5074
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1/27/2012 9:49:42 AM
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Disappointed in Sticks and Service

Escrima Stick



I ordered 4 of these sticks based on the reviews and price. I will say the shipping was prompt and the packaging was very good. When I took them out of the box, they looked good; all same diameter, with only one of the sticks being significantly heavier than the other three. However, I broke one the first night of training. I sent an email to customer support (nine days ago) with pictures but no response. I called customer service (three days ago) and after being on hold for quite some time was given the opportunity to leave a message which I did. Still no call back. I broke the second stick last night and have no desire to bring the other two into the school. Very disappointed in product and lack of responsiveness by Karate Depot.  
1/27/2012 9:45:27 AM
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Comment on: Disappointed in Sticks and Service
Escrima Stick

Follow up: Karate Depot and I finally connected. Customer Service team was very responsive to my complaint and has replaced the sticks with better quality items. So far, so good. Thanks, guys!!!
2/28/2012 11:13:45 AM
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