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soccurgurl903

soccurgurl903: #4519 of 5074
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poor customer service

Powercore Free Standing Heavy Bag



I received this punching bag as a gift, per my request, and it was completely missing 2 pieces straight out of the box. I didn't notice this at first, and proceeded to start putting it together. Upon moving it across the floor of my house, the base apparently cracked and started leaking water all over.

I called customer service and was initially told that the 2 missing pieces and a replacement base would be sent to me at no charge. When they hadn't arrived a week later, and I got no email confirmation (like I was told I would), I called back. The supervisor didn't know anything about it and insisted that they don't do refunds for an order that's 10 months old. I'm with the military and have moved from NM to ND in the meantime, as well as having had very little down time. The supervisor only told me that I could try calling Everlast.

I did call Everlast, and they are sending replacement parts, but I think it's ridiculous that a company not train their reps then not stand by what they say to their customers. I won't be ordering anything from Karate Depot ever again.  
10/25/2012 3:14:38 PM
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